Service & Support
Adams Music Centre offers a comprehensive service for musicians: from professional repair and maintenance of wind and percussion instruments to instrument rental and expert purchasing advice. You can find us in Ittervoort (NL) and Lummen (BE).
From your first instrument to a complete overhaul: we stand by your side throughout your entire musical career. Our specialists are musicians themselves and know the products inside and out.
Quality Guarantee with Every Purchase
At Adams Music Centre, you buy with confidence. We aim to support you throughout your musical journey. That’s why we carry out a thorough quality check before shipping or handing over any instrument. We make sure your wind instrument plays perfectly right from the start, so you can focus entirely on your music.
Free Service Check
Within the first year after purchase, we offer a free service check to ensure your instrument stays in top condition. During this inspection, we thoroughly check the instrument and carry out any necessary minor adjustments. Our specialists will also provide you with maintenance advice for the years ahead and practical tips to keep your instrument in excellent shape.
Personal Advice
We believe every musician deserves personal guidance. Finding the right instrument can be a real challenge. That’s why our specialists are ready to support you with expert and tailored advice. Our team members are musicians and professionals who know our products inside and out. Whether you're buying a new instrument, a mouthpiece or headjoint, looking for matching accessories, need help with maintenance, or have a technical question – we offer the guidance you need to make the best decision.
You can visit our stores in Ittervoort (Limburg, NL) and Lummen (Limburg, BE), both with their own testing rooms and a specialized team.
What are the opening hours of the stores in Ittervoort and Lummen?+
You can find the current opening hours on our contact page.
Can I park at the store?+
Yes, both stores have their own free parking facilities.
Can I schedule an appointment online?+
Yes. You can request an appointment for a repair, service, or instrument test directly via the form on this page. You will receive a confirmation as soon as we have processed your request.
Test Instruments
Choosing an instrument is not something you do lightly. You need to feel it, hear it, and experience it – every instrument is unique. That’s why you’re more than welcome to try out instruments in our stores.
In our shops in Ittervoort and Lummen, you can comfortably try out various models, compare them, and receive advice from our specialists. Feel free to let us know in advance what you would like to test, and we will ensure the instrument is ready for you.
Test Mouthpieces or Headjoints
Choosing the right mouthpiece or headjoint is essential for your sound and playing comfort. You can test mouthpieces and headjoints in our store. We’ll give you targeted advice on what to pay attention to during testing. It’s important to bring your own instrument and current mouthpiece or headjoint for a fair comparison.
Would you like to try out a mouthpiece?
Please make an appointment to ensure the desired mouthpiece is available at the correct location.
Can I test the instrument in my orchestra?+
We understand that the acoustics of your own rehearsal space or concert hall differ from our test rooms. Ask our advisors about the possibilities for a trial period (playing out), so that you can be certain that the instrument blends perfectly into your ensemble.
Can I test products and/or instruments in the store?+
Absolutely – we encourage it! You're very welcome to try out instruments and accessories in our stores. We have several test rooms in different sizes, allowing you to test and compare at your own pace and make the right choice. In the meantime, enjoy a freshly brewed cup of coffee.
On our website, you can see in which store an item is in stock. To be sure the product is available when you visit, we recommend contacting us in advance.
Planning to test an instrument? Please bring your own mouthpiece. Want to try out mouthpieces? Then don’t forget to bring your own instrument.
Can I come by without an appointment to test an instrument?+
Yes, you can, but we recommend contacting us in advance. This way, we ensure that the instrument you want to test is ready at the correct branch. Our stores in Ittervoort and Lummen both have testing rooms.
Customer Service
Our customer service team is available on weekdays from 09:00 to 16:30 by phone and email. Whether you have questions about your online order, a package in transit, a return, or delivery time, we’ll provide you with the right information. We help you quickly, with enthusiasm and care, because customer satisfaction is our top priority.
Of course, sometimes things go wrong, and we want to hear about it. We're happy to listen to your experience and will work with you to find a fitting solution. You can usually expect a response within 3 business days.
Upgrade and Trade-In
Looking to upgrade your current instrument? We make it easy: you can trade in your own instrument*. Our repair experts will carefully inspect it and give it a second life with another musician. Feel free to contact us via the request form or bring your instrument to our store to discuss its trade-in or resale value.
*Please note: we don’t automatically purchase every instrument. All instruments offered for trade-in are first evaluated by our specialists. The instrument must be in good condition and suitable for our range of second-hand instruments. We reserve the right to decline instruments that do not meet our quality standards or are unsuitable for resale.
Fill out the form and we’ll let you know as soon as possible if your instrument qualifies for a trade-in.
Do you also trade in individual accessories such as mouthpieces or cymbals?+
For drummers, we trade in cymbals and high-quality hardware as part of a larger upgrade. For wind instrument players, we trade in instruments and headjoints. We do not accept individual mouthpieces.
Do you have a complete set that you want to upgrade? Bring everything to the store, and we will assess on the spot what we can do for you.
Can I also have my instrument appraised via photos or video?+
No. At Adams, quality comes first, and an instrument cannot be fully assessed via a screen.
To determine a fair and definitive trade-in value, our experts must physically handle the instrument. They check things that are invisible on screen: valve compression, pad airtightness, and minor technical defects in the mechanism. Only by testing the instrument live can we guarantee an appraisal that does justice to its actual condition.
What if the trade-in value is disappointing?+
Our in-store appraisal is always 100% no-obligation. Do you disagree with the trade-in value? No hard feelings. You are under no obligation and simply take your instrument back home.
Can I trade in multiple instruments?+
Yes, for example, if you have two student models, we can add the appraised value of both instruments together and deduct it from your new purchase.
Does Adams accept every musical instrument?+
We trade in all wind instruments and percussion, from woodwinds and brass to drum sets and percussion. The trade-in value depends on the brand, condition, and market value. Instruments from recognized brands such as Yamaha or Bach have a higher value than inexpensive entry-level models. We always appraise fairly and transparently.
Please note: We do not accept string instruments, pianos, keyboards, or guitars for trade-in, as these fall outside our area of expertise.
How can I trade in my instrument?+
Want to trade in your instrument? Visit our store so we can inspect and assess it. We’ll be happy to discuss the available options with you.
How is the trade-in value determined?+
The trade-in value is determined by specialists who work with musical instruments on a daily basis. They assess the technical condition, immediately spot signs of wear and tear, whether adjustments have been made, and whether maintenance has been properly kept up. Our experts know what to look for and translate that into a fair value.
You are never obliged to accept the offer.
Repair Department
Our in-house repair departments in Ittervoort and Lummen are among the largest and most specialized in Europe. Our certified technicians carry out repairs on brass, woodwind, and all types of percussion instruments. From overhauls and damage repair to routine maintenance.
From minor maintenance on a trumpet or saxophone to a complete overhaul of a tuba or bassoon: at Adams, you are assured of expert assistance. We also prepare official damage reports for your insurance.
Book an appointment
Is your instrument due for service, maintenance or repair? Book your appointment today! Our skilled specialists will make sure your instrument sounds as good as new.
Please fill out the form as completely as possible, and we will contact you to confirm the appointment.
Curious about the cost?
View our repair price list here.
Want to trade in your instrument?
No problem! We will appraise it and offer you a great trade-in value. Find out more about trading in an instrument here.
Could I have the instrument sent to me after the repair?+
That is possible. Within the Netherlands and Belgium, shipping costs are €20 for instruments with a value up to €5,000, provided they are no larger than 100 cm and weigh no more than 20 kg.
For instruments with a higher value, a standard insurance rate of 0.2% of the instrument value applies, with a minimum shipping amount of €20.
For instruments that are larger or heavier, shipping costs are calculated separately based on size and weight.
Would you like to ship your instrument to another country?
That is possible. For shipments outside the Netherlands or Belgium, we will inform you in advance about the shipping costs applicable to your shipment.
What should I do to have my instrument repaired or serviced?+
You can offer your instrument in two ways:
In-store
- Bring your instrument to one of our stores.
- A staff member will assess the issue and schedule the repair with you.
- Is it a minor repair? In many cases, you can wait while it’s being fixed.
- For scheduled repairs or maintenance, you can track the repair status on our website.
- Once ready, you can either pick up the instrument or have it shipped to you. (We recommend picking it up in person so you can test it before taking it home.)
Shipping
- Register your repair using the registration form. We’ll contact you to schedule a suitable time.
- Pack the instrument securely.
- Send the package to us.
- Sit back and track the repair status via our website.
- Once ready, you can either pick it up or have it shipped to you. (We recommend picking it up in person so you can test it before taking it home.)
Can I get a replacement instrument during maintenance or repair?+
Yes, for €20 per month you can use a loan instrument during the repair period. Please inquire about the available instruments when registering your repair.
What repair and maintenance services does Adams Music Centre offer for wood wind instruments?+
At Adams Music Centre, we offer various repair and maintenance services for your woodwind instrument:
- Adjustment service – Is a key not functioning smoothly? It may just need a minor adjustment to the mechanism.
- COA (Clean, Oil, Adjust) – Your instrument is completely disassembled, cleaned, reassembled, and oiled. We also adjust the mechanism and replace worn parts such as pads, corks, and felts if needed.
- Overhaul – The instrument is fully taken apart and thoroughly cleaned. All corks, felts, and pads are replaced. It is then rebuilt and precisely adjusted, making it feel like new.
- Damage repair – We assess the damage and create a report, after which we restore your instrument to its original, or even better, condition. This is always done based on a physical inspection, not from photos.
Note: Polishing and dent removal are not included in the standard maintenance services but can be done upon request.
What repair and maintenance services does Adams Music Centre offer for brass instruments?+
At Adams Music Centre, we offer various repair and maintenance services for your brass instrument:
- Regular maintenance – Ideal for well-maintained or newer instruments. We perform an ultrasonic internal cleaning, lubricate valves and slides, and check springs, guides, and corks.
- Overhaul – Perfect for older or heavily used instruments. This includes a thorough cleaning, slide polishing, replacement of worn parts, and correction of mechanical play.
- Dent removal – Small, accessible dents are repaired. This is done based on a prior quotation.
- Damage repair – We provide a damage assessment and create a report. Then we restore the instrument to its original – or even better – condition. This is always based on an in-person evaluation, not photos.
Where can I find the repair price list?+
Check repair status+
Damage Reports for Insurance
If your instrument is damaged, an official damage report is essential for your insurance claim. Our certified repair technicians provide a detailed report outlining the damage and estimated repair costs. With this official documentation, you can file your claim and have the repair work carried out by us for the quoted amount.
Instrument Valuation
Would you like an accurate assessment of your instrument’s current market value for insurance, sale, or estate purposes? Our specialists provide valuations based on the instrument’s condition, rarity, and the current market. With this official appraisal, you’re guaranteed a fair and professional valuation of your valuable instrument. Feel free to contact us to discuss the options for a valuation.
Need an appointment for a damage report or valuation?
Drum Tuning Service
To achieve the best sound, your drumheads and snares need to be properly tensioned. We offer professional maintenance for all types of drums and percussion instruments. Our specialists not only replace heads and snares but also tune your instruments for optimal tone and performance. Book an appointment with our percussion experts.
Custom Hearing Protection
Musicians know better than anyone how crucial good hearing protection is: preventing hearing damage without compromising the quality of the musical experience. At Adams, we offer custom-made hearing protection and in-ear monitors from Variphone, specially designed for musicians. Choose from a wide selection, including filtered earplugs for optimal sound balance, fully isolating models, and premium in-ear solutions. Our colleague Heidi is here to provide a precise fit, ensuring your hearing protection is both secure and comfortable for long-term use. Protect your hearing without sacrificing your passion for music.
Visit the hearing protection page below for more information and all available options:
Rent-to-Own
Not sure yet if making music is really for you? At Adams, you can easily rent an instrument for a period of six months. This gives you the chance to try it out without making a big investment right away.
After this period, you have three options:
- Extend the rental period.
- Return the instrument.
- Decide to purchase the instrument.
Thinking of buying it?
Then the paid rent is offset against the purchase price. This way, you save up a portion while you play.
- Hire purchase option: paid rent is offset against purchase
- Wide range for beginners: wind instruments and percussion available immediately
- No long commitment period: six-month rental period, then free choice
- Personal advice: our specialists help you choose the right instrument
View rental terms and assortment
Google Reviews
We are proud of the appreciation of our customers.
Customers from all over the Benelux and Germany rated our service in the stores with 4.6/5 stars on Google Reviews.
Have you recently shopped with us or used our services?
We would love to hear your opinion. Your feedback helps us continuously improve our service.
Thank you for your trust and support! #TogetherInMusic
Aziëstraat 17-19
6014 DA Ittervoort
The Netherlands
+31(0)475 560 700
[email protected]
Bosstraat 73
3560 Lummen
Belgium
+32(0)13 35 20 20
[email protected]