Service & Support
Making music is something you do together. With our slogan Together in Music, we highlight our commitment to every musician. From choosing the right instrument to maintenance and service, this page shows the services we offer to fully support your musical development. Bringing out the best in every musician is what our service is all about.
Quality Guarantee with Every Purchase
At Adams Music Centre, you buy with confidence. We aim to support you throughout your musical journey. That’s why we carry out a thorough quality check before shipping or handing over any instrument. We make sure your wind instrument plays perfectly right from the start, so you can focus entirely on your music.
Free Service Check
Within the first year after purchase, we offer a free service check to ensure your instrument stays in top condition. During this inspection, we thoroughly check the instrument and carry out any necessary minor adjustments. Our specialists will also provide you with maintenance advice for the years ahead and practical tips to keep your instrument in excellent shape.
Personal Advice
We believe every musician deserves personal guidance. Finding the right instrument can be a real challenge. That’s why our specialists are ready to support you with expert and tailored advice. Our team members are musicians and professionals who know our products inside and out. Whether you're buying a new instrument, a mouthpiece or headjoint, looking for matching accessories, need help with maintenance, or have a technical question – we offer the guidance you need to make the best decision.
Test Instruments
Choosing an instrument is not something you do lightly. You need to feel it, hear it, and experience it – every instrument is unique. That’s why you’re more than welcome to try out instruments in our stores. In our shops and dedicated test rooms, you can take your time to try different models, compare them, and receive expert advice from our specialists. Let us know in advance what you’d like to test, and we’ll have the instrument ready for you.
Test Mouthpieces or Headjoints
Choosing the right mouthpiece or headjoint is essential for your sound and playing comfort. You can test mouthpieces and headjoints in our store. We’ll give you targeted advice on what to pay attention to during testing. It’s important to bring your own instrument and current mouthpiece or headjoint for a fair comparison.
Would you like to try out a mouthpiece?
Please make an appointment to ensure the desired mouthpiece is available at the correct location.
Customer Service
Our customer service team is available on weekdays from 09:00 to 16:30 by phone and email. Whether you have questions about your online order, a package in transit, a return, or delivery time, we’ll provide you with the right information. We help you quickly, with enthusiasm and care, because customer satisfaction is our top priority.
Of course, sometimes things go wrong, and we want to hear about it. We're happy to listen to your experience and will work with you to find a fitting solution. You can usually expect a response within 3 business days.
Upgrade and Trade-In
Looking to upgrade your current instrument? We make it easy: you can trade in your own instrument*. Our repair experts will carefully inspect it and give it a second life with another musician. Feel free to contact us via the request form or bring your instrument to our store to discuss its trade-in or resale value.
*Please note: we don’t automatically purchase every instrument. All instruments offered for trade-in are first evaluated by our specialists. The instrument must be in good condition and suitable for our range of second-hand instruments. We reserve the right to decline instruments that do not meet our quality standards or are unsuitable for resale.
Fill out the form and we’ll let you know as soon as possible if your instrument qualifies for a trade-in.
Repair Department
Our in-house repair departments are among the largest and most specialized in Europe. Our certified technicians are ready to take care of your brass, woodwind, or percussion instrument with the utmost care. From regular maintenance and full overhauls to insurance damage reports – at Adams, you’re guaranteed expert and professional service for your instrument.
Book an appointment
Is your instrument due for service, maintenance or repair? Book your appointment today! Our skilled specialists will make sure your instrument sounds as good as new.
Please fill out the form as completely as possible, and we will contact you to confirm the appointment.
Curious about the cost?
View our repair price list here.
Want to trade in your instrument?
No problem! We will appraise it and offer you a great trade-in value. Find out more about trading in an instrument here.
Damage Reports for Insurance
If your instrument is damaged, an official damage report is essential for your insurance claim. Our certified repair technicians provide a detailed report outlining the damage and estimated repair costs. With this official documentation, you can file your claim and have the repair work carried out by us for the quoted amount.
Instrument Valuation
Would you like an accurate assessment of your instrument’s current market value for insurance, sale, or estate purposes? Our specialists provide valuations based on the instrument’s condition, rarity, and the current market. With this official appraisal, you’re guaranteed a fair and professional valuation of your valuable instrument. Feel free to contact us to discuss the options for a valuation.
Need an appointment for a damage report or valuation?
Drum Tuning Service
To achieve the best sound, your drumheads and snares need to be properly tensioned. We offer professional maintenance for all types of drums and percussion instruments. Our specialists not only replace heads and snares but also tune your instruments for optimal tone and performance. Book an appointment with our percussion experts.
Custom Hearing Protection
Musicians know better than anyone how crucial good hearing protection is: preventing hearing damage without compromising the quality of the musical experience. At Adams, we offer custom-made hearing protection and in-ear monitors from Variphone, specially designed for musicians. Choose from a wide selection, including filtered earplugs for optimal sound balance, fully isolating models, and premium in-ear solutions. Our colleague Heidi is here to provide a precise fit, ensuring your hearing protection is both secure and comfortable for long-term use. Protect your hearing without sacrificing your passion for music.
Visit the hearing protection page below for more information and all available options:
Rent-to-Own
Not sure yet if making music is really for you? At Adams, you can easily rent an instrument for a period of six months. This gives you the chance to try it out without making a big investment right away.
After this period, you have three options:
- Extend the rental period.
- Return the instrument.
- Decide to purchase the instrument.
Thinking of buying it?
The rental fee you've already paid will be fully or partially deducted from the purchase price — so you’ve already saved a good part of the cost!
Google Reviews
We are proud to announce that we are currently rated with an impressive score of 4.6 on Google Reviews! This reflects our customers' satisfaction and their positive experiences with us.
Have you recently shopped with us or used our services? We would love to hear your opinion! Your feedback is invaluable to us and helps us continuously improve our service. Read our reviews or write your own review on Google Reviews.
Thank you for your trust and support! #TogetherInMusic
Aziëstraat 17-19
6014 DA Ittervoort
+31(0)475 560 700
[email protected]
Bosstraat 73
3560 Lummen
+32(0)13 35 20 20
[email protected]