Shipping & Delivery

Yes, we definitely deliver internationally! You can find the list of countries we ship to below.

Check the shipping cost table

Is your country not listed? Please send a request to [email protected], and we’ll see what we can do.

As soon as your order is registered with the delivery service, you will receive an email the same day with track & trace information. This allows you to track your parcel and see the estimated delivery time.

No worries. Once we’ve received the returned parcel, we’ll contact you to discuss what you’d like us to do.

Would you like us to resend it? Then we charge shipping and handling fees for the second shipment.

Please note: If it wasn’t your fault, let us know, we’ll be happy to look for a suitable solution together.

Haven’t received a shipping confirmation yet? Then it’s usually still possible to change your delivery address.
Let us know the correct address as soon as possible, and we’ll do our best to update it.

Has your order already been shipped?
Some carriers allow you to choose an alternative delivery address or pickup point via the track & trace link, so your parcel can still be delivered to the right location.

Yes, you can! Here’s how pickup at Adams Music Centre works: During the checkout process, choose ‘Pick up in store’ and select your preferred location. Your order will then be sent to that branch.

Ittervoort: You’ll automatically receive a message as soon as your items are ready for pickup.

Lummen: Once your order has been shipped to Lummen, you’ll receive a confirmation by email. You can then pick it up on the next Wednesday or Friday afternoon.

That depends on the options offered by the various delivery services.
During the checkout process on our website, you’ll automatically see which options are available for your order.

The pickup time is listed in the track & trace information you received.

Did you choose delivery to a pickup point in advance?
Then check your track & trace to see from what time the parcel is available for collection.

If you weren’t home and the parcel was delivered to a pickup point, it’s usually ready for pickup the next day. Make sure to check the opening hours of the pickup location.

Check the latest updates via your Track & Trace.

Still don’t know where your package is located?
Please wait a little longer – it might arrive on another day. If you haven’t received the package within 3 days, please contact us within 14 days after the original delivery date at [email protected].

We’re sorry to hear that your order arrived damaged!

Did you refuse the package at the door?
Then it will automatically be returned to Adams Music Centre. Please contact us so we can assist you further.

Already accepted the package?
No problem. You can return it to us. Please contact our customer service via [email protected] within 24 hours of receiving the parcel. We’ll send you clear instructions by email to start the return process.

We're happy to help you as quickly as possible.

That's very unfortunate! Please contact us as soon as possible so we can assist you promptly.

It’s possible that your order was delivered to a neighbour. If they haven’t received it either, please contact our customer service as soon as possible at [email protected].

If your order contains multiple items, and some are in stock while others are not, you can request a partial delivery. In that case, the available products will be shipped to you first. The remaining items will follow as soon as they become available.

Please note: partial delivery is only available for addresses in the Netherlands and Belgium. If the total amount of the partial shipment is less than €65, shipping costs will be charged.

Would you like to arrange a partial delivery? Please contact us at [email protected].

If the product is in stock in Ittervoort and you order before 12:00 noon, we will ship it the same day.
If you order on Friday afternoon, Saturday, or Sunday, your order will be shipped on Monday.

If the product is only in stock in Lummen, delivery will take a few days longer. The delivery time from Lummen is shown on the product page.

As soon as your order has been shipped, you will receive an email around 7:00 PM with the invoice and a track & trace link. Be sure to also check your spam or junk mail folder.

The tracking link is usually updated the following morning. If it still doesn’t work, please contact our customer service – we’ll be happy to assist you.

Please note: for large freight and special shipments, tracking information will be provided separately.

Yes, all parcel shipments within the Netherlands and Belgium up to 20 kg and/or a maximum length of 80 cm can also be delivered on Saturdays.

For shipments outside the Netherlands and Belgium, we work with external carriers. Saturday delivery depends on the services they offer.