Warranty & Returns
An overview of the most common questions, including clear answers and practical information.
How do I know if my product is still under warranty?+
The legal warranty period for consumers is 2 years and starts from the date you entered into the purchase agreement with us. You can check your invoice or confirmation email to see if your product is still within the warranty period.
Please note: The warranty only applies to defects caused by a fault in the product itself. Issues resulting from misuse or normal wear and tear are not covered. In such cases, free repair is not possible.
How do I return a product?+
First, Register your return by sending an email to [email protected]. You will then receive a return form by email.
Return conditions:
- The product must be in its original packaging.
- It must not show any signs of use or damage.
- Include the completed return form in the package.
- Return shipping costs are at your own expense.
Free returns in-store:
You can also return your product for free at the Adams Music Centre. Just make sure to include the return form with your package.
I want to return and exchange my order. How does it work?+
If you want to return an item within the withdrawal period and exchange it for another product, we follow this process:
Once we have received and processed your return, you will receive a confirmation. We will then ship the replacement product as soon as possible. A shipping confirmation will be sent to you once it has been dispatched.
If we have any questions or if you need advice, we will contact you.
What happens in case of a price difference?
- New product is cheaper: The difference will be refunded to the IBAN you provided on the return form.
- New product is more expensive: You will receive a payment link to pay the difference. Once we have received the payment, the new product will be shipped promptly.
I want to return my product, but I no longer have the original packaging. What should I do?+
Do you want to return the product within the withdrawal period? Then it must be packaged in the original packaging. Returns without original packaging will not be accepted. Also make sure the product arrives in undamaged condition – for example, in the sturdy box you originally received it in.
Is it a warranty claim? Then you don't need to use the original packaging, but you do need to pack the product carefully and securely before sending it.
I didn’t receive a return form.+
No problem! You can download the return form below.
I’ve sent my return – what happens next?+
As soon as we have received and processed your return, we’ll contact you to complete the process.
Who pays the shipping costs for a return?+
The shipping costs for returning a product are at your own expense.
Exceptions:
- You received a damaged product. Please report this within 48 hours.
- You received the wrong item.
Which products are excluded from the right of withdrawal?+
In some cases, you cannot make use of the right of withdrawal. This applies to the following products:
Custom-made products: Items made or ordered specifically for you, based on your personal preferences or specifications.
Sealed hygiene products: Items that, for hygiene or health reasons, cannot be returned once the seal has been broken after delivery, such as earplugs, reeds, and mouthpiece patches.
Sealed media: CDs, DVDs, or software in sealed packaging, if the seal has been removed after delivery.
When will I receive my refund?+
Once we have received and processed your return, you’ll receive a confirmation by email. From that point, we will refund the purchase amount to the IBAN you provided on the return form within five working days.
What should I do if my product becomes defective within the warranty period?+
Is your product defective and still within the warranty period? Please follow the steps below:
Report your product for warranty assessment via [email protected] and describe the issue as clearly as possible.
- Attach a copy of your proof of purchase.
- If possible, include photos to help us understand the issue clearly.
- Together with the supplier, we will assess whether the defect is covered by the warranty.
Covered under warranty: In most cases, we will repair your product or provide a replacement product or part. The supplier may sometimes request the product back for further analysis.
Not covered under warranty: For example, in cases of damage caused by improper use, drops or moisture. Items with a usage condition clause are excluded from warranty (see our terms and conditions).
Not covered?
No problem! We’re happy to look into repair or replacement options with you. After we have assessed the product, you’ll receive a quote. We will only proceed with the repair or replacement once you approve it.
What is your return address?+
Adams Online Shop Retouren
Aziëstraat 17-19
6014 DA Ittervoort
The Netherlands
Don’t forget to include your return form inside the package!