Ordering

Placing an order is easy:
Click the green button to add the product you want to your shopping cart. Done shopping? Click on the cart icon at the top right and follow the steps in the checkout process.

Enter your details, choose a payment method, and confirm your order. Once everything is completed, you’ll receive a confirmation by email.

Simple as that!

When you see the "Adams' Choice" label on a product, you can be confident you're making a great choice.
These are the products most often recommended by both our specialists and our customers. They score highly in customer satisfaction and are rarely returned, a sign of quality, reliability, and value.

In short: a product you can truly enjoy!

You can only modify your order if it hasn’t been packed or shipped yet. Please contact us - We’ll be happy to help you.

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Haven’t received your order yet? Here are a few things to check:

1. Delivery address
Did you enter the correct delivery address? You can check this in the order confirmation we sent you by email. You can also track your order using the tracking code you received from us.

2. Not at home
Weren’t you home when the delivery driver came by? Then you can check the PostNL app to see where your package is. If your package was delivered by another service, please refer to the tracking information you received.

Still no luck? Feel free to email us at [email protected] – we’re happy to help.

If a product shows the message ‘shipping calculated afterwards’, it means that the shipping costs will be calculated and communicated after you place your order.
This typically applies to large, heavy, or delicate items that require special transport or pallet delivery.

The final shipping cost depends on the delivery address and the size of the product.
Once your order is received, we will contact you with a non-binding price quote.

Do you have questions about the shipping costs in advance? Please feel free to contact us, we’ll be happy to assist you.

No worries, we’ll sort it out for you. Just send an email to [email protected] with your name, and the date and time of your order. That way, we can find your order quickly and update your email address.

Would you like to change something on your invoice? Just send an email to [email protected], mention the invoice number, and clearly describe what needs to be changed. We’ll send you the updated invoice within a few working days.

Absolutely – when you order from Adams, you do so in a secure and trusted environment.
Our webshop uses modern security technologies (such as SSL encryption) to ensure that your personal data and payment information are always well protected.

We stand for reliability, quality, and excellent service. You can place your order with confidence – easily and safely – not only within the Netherlands and Belgium, but throughout the EU.

Yes, that’s usually possible! Via the app or the tracking link from PostNL (or other delivery services we work with), you can often set your delivery preferences.

If you don’t specify a preference, the package will be delivered to a PostNL pickup point or possibly to your neighbors.
Already know you won’t be home? Then, during checkout on our website, select ‘Delivery or Pickup’ in step 3 and choose a PostNL pickup point. You can then select a nearby location yourself.

If you live outside the Netherlands or Belgium, a different courier will handle delivery and tracking.

Can’t find a specific product or part in our webshop? Feel free to contact us.
Even if an item is not part of our standard range, we’re happy to check together with you whether it can be supplied through our extensive supplier network.

We will look into the available options and inform you about the conditions under which the product can be ordered, such as delivery time, availability, and any additional costs.

Please send your request to [email protected], and we’ll be glad to assist you.

If you place your order on a working day before 12:00 and the product is in stock at our Ittervoort location, we will do our very best to ship your order the same day.

Please note: all musical instruments are carefully inspected before shipping. In some cases, this final check may take a bit more time. If this causes a delay, we will of course inform you as soon as possible.

Also keep the following in mind:

• Large items, such as cargo shipments, have a different delivery time. We will always schedule these in consultation with you.
• If you choose a special shipping or payment method, additional costs may apply. These will be clearly shown during checkout.

Your order will be handled with care and shipped as quickly as possible – with attention to quality and service.

On the day your order is shipped, you’ll receive an email around 7:00 PM with a track & trace link. This allows you to easily follow your parcel.

Haven’t received the tracking email? First, check your spam or junk folder. Still nothing? Just send us an email – we’ll be happy to assist you.

If your order is delivered by a different carrier than PostNL, the tracking information will be sent directly to you by that carrier.

Ordered the wrong product? No problem. Here’s what you can do:

1. Your order hasn’t been shipped yet
Call or email us right away. We’ll check whether we can still cancel your order.

2. Your order is on its way but hasn’t been delivered yet
If you refuse the package at the door, it will automatically be returned to us. Once we’ve received it, we’ll contact you to discuss your preferences.
Please note: Return shipping costs for refused packages will be charged afterwards.

3. You’ve already received the package
No worries! Register your return within 14 days via [email protected], and we’ll assist you further.

Return form

Unfortunately, placing an order by phone is not possible.
To avoid misunderstandings, we recommend placing your order through our webshop. That way, we can be sure your address and selected products are entered correctly.

Having trouble ordering online?
Simply send an email with the product numbers or links to [email protected] – we’ll be happy to help you further.